Contact information
Effective Date: July 13, 2026
Welcome to ShadeVerse.store. We appreciate your interest in our brand and thank you for choosing us for your eyewear needs. Our mission is to provide stylish, performance-driven sunglasses and eyewear that combine modern design, everyday comfort, and reliable protection. Just as importantly, we are committed to delivering responsive, professional customer support before, during, and after every purchase.
This Contact Information page explains how you can reach us, what information to include when contacting our team, our expected response times, and how we handle customer inquiries. Whether you have questions about products, shipping, returns, exchanges, warranties, or your recent order, our support team is here to assist you.
Our Commitment to Customer Service
At ShadeVerse.store, we believe exceptional customer service is an essential part of every shopping experience. Our goal is to provide timely, accurate, and courteous support while ensuring every customer receives clear communication and practical solutions.
We understand that shopping online may sometimes raise questions regarding product specifications, order status, shipping timelines, or return procedures. Our team works diligently to respond to every inquiry with professionalism and care.
Contact Details
ShadeVerse.store
Business Address
8635 Boul. Gouin E
Montréal, QC H1E 2P6
Canada
Email Support
support@ShadeVerse.store
Telephone
(416) 697-5841
Customer Support Services
Our customer support team can assist you with a wide variety of inquiries, including but not limited to:
- Product recommendations
- Eyewear selection
- UV400 sunglasses information
- Photochromic lens questions
- Sport eyewear guidance
- Order status updates
- Shipping information
- Tracking assistance
- Delivery inquiries
- Address corrections
- Return requests
- Refund requests
- Exchange requests
- Damaged item reports
- Incorrect item claims
- Warranty-related questions
- Payment assistance
- Website support
- Promotional inquiries
- General customer service
If your question concerns something not listed above, please contact us and we will do our best to assist or direct your inquiry to the appropriate department.
Email Support
Email is the preferred method of contacting ShadeVerse.store because it allows us to investigate your request thoroughly and maintain an accurate record of communication.
Email:
support@ShadeVerse.store
To help us resolve your inquiry as quickly as possible, please include the following information whenever applicable:
- Full name
- Order number
- Email address used during checkout
- Product name
- Description of your request
- Photographs or videos if reporting damage or defects
- Any relevant tracking information
Providing complete information in your initial message allows our support team to review your request more efficiently and reduce unnecessary delays.
Phone Support
If you prefer speaking with a member of our customer support team, you may contact us by telephone.
Phone:
(416) 697-5841
While many inquiries can be resolved over the phone, certain requests—such as returns, warranty claims, damaged product reports, or order investigations—may still require follow-up documentation by email.
Business Address
Our registered business address is:
8635 Boul. Gouin E
Montréal, QC H1E 2P6
Canada
Please note that this address serves as our business contact location.
Do not return merchandise to this address unless our customer support team has specifically instructed you to do so.
Some returns may be processed through designated fulfillment or logistics facilities depending on your location and the product purchased.
Sending returns without prior authorization may delay processing or prevent successful delivery.
Customer Support Response Time
Our support team aims to respond to all customer inquiries as quickly as possible.
Typical response times are:
- Email inquiries: within 24–48 business hours
- Return requests: within 1–3 business days
- Warranty-related inquiries: within 2–5 business days
- Shipping investigations: depending on carrier response times
- Refund inquiries: after return inspection has been completed
Response times may be slightly longer during holidays, promotional events, or periods of unusually high customer demand.
Order Assistance
If you have questions regarding an existing order, please include:
- Order number
- Full name
- Email address
- Product purchased
Our support team can assist with:
- Order confirmation
- Payment verification
- Shipment updates
- Tracking information
- Delivery estimates
- Shipping delays
- Address correction requests (before shipment whenever possible)
Product Assistance
Choosing the right eyewear is important. If you are unsure which product best suits your needs, our customer support team is happy to help.
We can provide additional information regarding:
- Frame styles
- Lens colors
- UV400 protection
- Photochromic technology
- Sport eyewear
- Driving glasses
- Everyday sunglasses
- Outdoor performance eyewear
- General product specifications
While we can explain product features and intended use, we cannot provide medical or professional eye care advice.
Customers with prescription or vision-related concerns should consult a qualified optometrist or ophthalmologist.
Shipping Assistance
If your order has already shipped, we can assist with:
- Tracking updates
- Carrier information
- Delivery estimates
- Shipping delays
- Customs-related questions
- Lost shipment investigations
- Delivery confirmation
Please note that shipping carriers and customs authorities operate independently, and some delays may be outside our direct control.
Returns and Refund Support
If you wish to request a return, exchange, or refund, please contact us before sending any merchandise.
Include:
- Order number
- Product name
- Reason for return
- Photographs if applicable
Our support team will review your request and provide detailed return instructions when appropriate.
Returns sent without authorization may experience delays or be refused.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us investigate efficiently, include photographs showing:
- The product
- Packaging
- Shipping label
- Visible damage
- Accessories received
Our team will review the information and work toward an appropriate resolution in accordance with our Return & Refund Policy.
Privacy and Confidentiality
Protecting your personal information is important to us.
When contacting ShadeVerse.store, please avoid sharing unnecessary sensitive information such as:
- Credit card numbers
- Banking passwords
- Government-issued identification
- Personal security codes
If additional verification is required, our support team will explain the appropriate procedure.
Your personal information is handled in accordance with applicable privacy laws and our Privacy Policy.
Customer Satisfaction
Customer satisfaction remains one of our highest priorities.
We continuously improve our products, services, and support experience by reviewing customer feedback and identifying opportunities for enhancement.
Every inquiry helps us improve the ShadeVerse.store experience for future customers.
Business Communication
Business partnerships, media inquiries, wholesale opportunities, supplier communications, and other commercial matters may also be directed to:
Please clearly indicate the nature of your inquiry in the email subject line so that it can be forwarded to the appropriate department.
Website Support
If you experience technical issues while using our website, please let us know.
Examples include:
- Checkout problems
- Payment errors
- Login difficulties
- Product page issues
- Broken links
- Display errors
- Mobile compatibility concerns
- Promotional code issues
Providing screenshots, browser information, and device details can help us diagnose technical problems more quickly.
Customer Feedback
We genuinely value customer feedback.
Suggestions regarding our products, website, packaging, shipping experience, or customer service help us continue improving ShadeVerse.store.
Although we may not be able to implement every suggestion, every comment is carefully reviewed by our team.
Fraud Prevention
To protect both our customers and our business, we may occasionally request additional verification before processing certain orders or account-related requests.
These measures help reduce fraudulent transactions and improve the security of our shopping experience.
We appreciate your understanding and cooperation whenever verification is necessary.
Contact Summary
ShadeVerse.store
Business Address
8635 Boul. Gouin E
Montréal, QC H1E 2P6
Canada
Phone
(416) 697-5841
Thank you for choosing ShadeVerse.store. We are proud to provide modern performance eyewear designed for style, comfort, and everyday confidence. Whether you are shopping for premium sunglasses, sport eyewear, photochromic lenses, or UV400 eye protection, our team is committed to delivering exceptional products backed by responsive, reliable customer support. We look forward to assisting you and making every experience with ShadeVerse.store as smooth and enjoyable as possible.