Shipping policy
Effective Date: July 13, 2026
At ShadeVerse.store, we believe that premium eyewear deserves an equally premium delivery experience. Whether you're purchasing performance sunglasses for outdoor adventures, stylish everyday frames, photochromic lenses, or driving eyewear, our goal is to ensure that every order is processed carefully, securely packaged, and delivered efficiently.
This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and supported after purchase. By placing an order through ShadeVerse.store, you agree to the shipping practices described below.
1. Worldwide Shipping
ShadeVerse.store proudly offers worldwide shipping to customers in many countries and regions around the globe.
Our logistics partners work with reliable international carriers to provide safe and dependable delivery services.
Although we strive to serve as many destinations as possible, certain locations may occasionally be unavailable due to:
- Local regulations
- Carrier restrictions
- Customs limitations
- Political conditions
- Natural disasters
- International sanctions
- Temporary delivery suspensions
If we are unable to ship to your location after your order has been placed, our customer support team will contact you as soon as possible to discuss alternative options or provide a full refund if necessary.
2. Order Processing Time
All orders require processing before shipment.
Typical processing time is:
1–3 Business Days
During processing we may:
- Verify payment authorization
- Confirm inventory availability
- Perform quality inspections
- Securely package products
- Prepare export documentation
- Assign tracking information
Orders are generally processed Monday through Friday, excluding weekends and public holidays.
Orders placed during major sales events, promotional campaigns, holidays, or periods of unusually high demand may require additional processing time.
3. Estimated Delivery Time
After your order has been dispatched, the estimated delivery time is typically:
7–10 Business Days
Please note that delivery estimates begin after the order has been shipped—not when it is placed.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Local carrier performance
- Weather conditions
- Transportation disruptions
- Seasonal shipping volume
- National holidays
Delivery estimates are provided as general guidelines and are not guaranteed delivery dates.
4. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Your order number
- Shipment confirmation
- Tracking number (when available)
- Carrier information
- Tracking link
If you do not receive a shipping confirmation within several business days after placing your order, please contact our support team.
5. Order Tracking
Most shipments include tracking information.
Tracking updates are provided directly by shipping carriers and may occasionally experience delays before becoming visible.
Depending on the carrier, tracking updates may not appear immediately after shipment.
Typical tracking milestones include:
- Shipment Created
- Picked Up
- In Transit
- Customs Clearance
- Local Distribution
- Out for Delivery
- Delivered
Customers are encouraged to monitor shipment progress using the provided tracking information.
6. Shipping Costs
ShadeVerse.store proudly offers:
FREE Worldwide Shipping
There are no standard shipping fees for qualifying orders unless otherwise stated during checkout.
Optional premium shipping services, if available in the future, may involve additional charges displayed before payment.
7. Delivery Address
Customers are responsible for providing an accurate shipping address during checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment or suite number
- Postal code
- City
- Province or State
- Country
- Phone number
Incorrect or incomplete shipping information may result in:
- Delivery delays
- Returned shipments
- Additional shipping charges
- Lost packages
ShadeVerse.store cannot guarantee reimbursement for orders shipped to addresses entered incorrectly by customers.
8. Address Changes
If you need to change your shipping address after placing an order, contact us immediately.
We will do our best to update your information before shipment.
However, once an order has entered fulfillment or has been dispatched, address changes may no longer be possible.
If a shipment is returned because of an incorrect customer-provided address, additional shipping fees may apply before reshipment.
9. Customs, Duties, and Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- VAT
- GST
- Local taxes
- Brokerage fees
These charges are determined by the destination country's customs authorities and are outside the control of ShadeVerse.store.
Customers are responsible for any applicable customs or import charges unless otherwise required by law.
Customs processing may also extend delivery times beyond our estimated shipping schedule.
10. Customs Delays
Occasionally, shipments may be delayed while awaiting customs inspection.
Unfortunately, customs procedures are controlled entirely by government agencies.
ShadeVerse.store cannot:
- Expedite customs inspections
- Waive customs fees
- Influence customs decisions
- Guarantee customs clearance times
We appreciate your patience if customs processing extends delivery estimates.
11. Delivery Attempts
Depending on the carrier, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
- Leave the package in a secure location
- Deliver to a pickup point
- Leave a delivery notice
- Attempt redelivery
- Return the package to the sender
Customers are encouraged to monitor tracking updates to avoid missed deliveries.
12. Packages Marked Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around your property
- Ask household members
- Check with neighbors
- Contact your building manager
- Review any delivery photographs provided by the carrier
- Contact the local delivery company
If the package still cannot be located, please contact us promptly.
We will assist you in reviewing the shipment information and exploring available options.
13. Lost Packages
A shipment may be considered lost if:
- Tracking has stopped updating for an unusually long period.
- The carrier confirms the shipment cannot be located.
- The shipment cannot reasonably be delivered.
Each case is investigated individually.
Depending on the circumstances, we may provide:
- Replacement shipment
- Refund
- Store credit
- Carrier investigation assistance
14. Damaged Packages
Please inspect your package immediately after delivery.
If the package arrives:
- Damaged
- Opened
- Crushed
- Wet
- Missing contents
Please contact us as soon as possible.
Include photographs showing:
- Product damage
- Outer packaging
- Shipping label
- Internal packaging
- All received items
This information helps us investigate with the shipping carrier and determine an appropriate resolution.
15. Incorrect Items
If you receive an incorrect product, please notify us promptly.
Provide:
- Order number
- Photographs of the received item
- Product packaging
- Shipping label
Once verified, we will work with you to arrange an appropriate solution, which may include:
- Replacement
- Exchange
- Refund
- Return instructions
16. Split Shipments
Some orders containing multiple products may arrive in separate shipments.
This may occur because:
- Products originate from different warehouses
- Inventory availability varies
- Carrier routing differs
- Package size limitations
You may therefore receive multiple tracking numbers for a single order.
17. Shipping Restrictions
Certain products may not be available for shipment to every destination.
Restrictions may result from:
- Local import regulations
- Aviation restrictions
- Customs policies
- Carrier limitations
If an item cannot legally be shipped to your destination, we will contact you regarding available alternatives.
18. Refused Deliveries
If a shipment is refused by the recipient without prior authorization from ShadeVerse.store, the customer may be responsible for:
- Return shipping costs
- Customs charges
- Carrier fees
- Non-refundable handling expenses
Refund eligibility will depend on the condition of the returned merchandise.
19. Unclaimed Packages
If a package is held for pickup and remains unclaimed, the carrier may return it.
Customers are responsible for monitoring shipment notifications and collecting packages within the carrier's stated timeframe.
Reshipping fees may apply if the package must be shipped again.
20. Force Majeure
Shipping schedules may be affected by events outside our reasonable control, including:
- Severe weather
- Floods
- Earthquakes
- Wildfires
- Pandemics
- Government restrictions
- Customs inspections
- Transportation strikes
- Air cargo disruptions
- International conflicts
- Power outages
During these situations, delivery estimates may be extended.
ShadeVerse.store appreciates your patience and understanding.
21. Order Cancellation After Shipment
Once an order has been shipped, it generally cannot be canceled.
Customers wishing to return the product after delivery should follow our published Return & Refund Policy.
22. Risk of Loss
Ownership and responsibility for products generally transfer to the customer upon confirmed delivery by the shipping carrier, except where applicable consumer protection laws provide otherwise.
Customers are encouraged to retrieve delivered packages promptly to minimize the risk of theft, weather damage, or accidental loss.
23. Shipping Policy Updates
ShadeVerse.store reserves the right to update this Shipping Policy periodically to reflect changes in business operations, logistics partners, legal requirements, or customer service improvements.
The most recent version published on our website will apply to future orders.
24. Contact Us
If you have any questions regarding shipping, delivery status, tracking, customs, or order fulfillment, please contact our customer support team.
ShadeVerse.store
Address
8635 Boul. Gouin E
Montréal, QC H1E 2P6
Canada
Phone
(416) 697-5841
Our team is committed to providing prompt, professional assistance and ensuring that every order reflects the modern, reliable, and performance-focused experience that defines ShadeVerse.store.